FAQ'S
Below, you will find a list of the questions most frequently asked by our guests.
FAQ'S
Questions & Answers
📍 Location & Directions
1. Where is Shenzhen Moshiyaju Hotel (Luohu Mixc Branch) located? The hotel is located at No. 6 Guiyuan North Road, Luohu District, Shenzhen, Guangdong, China. It sits conveniently near the prestigious Mixc shopping complex for easy access to retail and dining options, approximately 5.39 kilometers from Shenzhen’s city center.
2. How do I get to the hotel from Shenzhen Bao’an International Airport? While airport transfer service is not directly provided by the hotel, the excellent Luohu location ensures easy access via metro stations nearby. Travelers can also take taxis or ride-sharing services which typically take 30-45 minutes depending on traffic.
3. Is the hotel near any major transportation hubs? Yes, the hotel offers convenient connections to metro stations, making it effortless to explore Shenzhen’s top attractions. Being in the vibrant Luohu District, you have access to multiple public transport options including buses and light rail.
🛏️ Check-In/Check-Out Information
4. What are the check-in and check-out times at Shenzhen Moshiyaju Hotel? Check-in time starts at 14:00, and check-out time is by 12:00. The hotel may offer flexible check-out options upon request, as some guests have reported late check-out extensions.
5. Can I request early check-in or late check-out? Early check-in and late check-out arrangements are subject to availability and can be requested through the front desk. Many guests have successfully obtained extended check-out times with prior notice.
6. Do I need to provide a deposit at check-in? A valid government-issued ID and credit card authorization are required at check-in for security deposits. This is standard procedure for most hotels in China.
🏠 Room Information
7. What types of rooms does the hotel offer? The hotel offers spacious 35㎡ rooms designed for both comfort and functionality. Each room features large windows with area views and thoughtful amenities for guest satisfaction.
8. Are the rooms equipped with modern technology? Yes, each room includes free high-speed Wi-Fi, smart toilets, and a smart assistant for convenience. Rooms also feature Aurora TV membership with mobile casting capabilities for seamless entertainment.
9. What sleep amenities are provided in the rooms? Rooms are equipped with zero-pressure mattresses engineered for comfortable deep sleep. Additional features include four adjustable lighting modes for personalized ambiance during rest hours.
10. Are non-smoking rooms available? Yes, all rooms at Shenzhen Moshiyaju Hotel are non-smoking environments for your wellbeing. The property maintains air quality standards throughout the accommodation areas.
🍽️ Dining & Food
11. Does the hotel have a restaurant and breakfast service? The hotel features on-site dining options including light meals, drinks, and cakes served in a relaxed setting. A sophisticated lobby bar serves refreshing beverages for in-house guests.
12. Is there room service available? Yes, the hotel offers convenient room service for in-room dining pleasure. Guests can enjoy meals delivered directly to their rooms after ordering from the menu.
🚗 Parking & Transportation
13. Is there parking available at the hotel? Free onsite parking is available for guests traveling by car, eliminating transportation worries. This amenity is particularly valuable for business travelers and families who drive to Shenzhen.
14. Is airport shuttle service provided? Airport transfer service is currently not offered by the hotel, but the Luohu location provides easy access to public transportation. Taxi and ride-sharing services are readily available from the hotel entrance.
🧹 Services & Facilities
15. What facilities are available at the hotel? The hotel offers fitness facilities, meeting rooms, picnic area, and first aid room for guest convenience. Additional amenities include 24-hour front desk service and luggage storage.
16. Does the hotel offer babysitting services for families? Yes, babysitting services are available for families traveling with children. This service adds convenience for parents who want to enjoy leisure time during their stay.
17. Is laundry service available? Yes, the hotel provides a time-saving laundry service for guest convenience. This is ideal for business travelers who need fresh clothing during extended stays.
💰 Pricing & Payment
18. What are the typical room rates at this hotel? Competitive rates range from approximately $60–$100 USD during peak seasons depending on room type and booking date. Seasonal promotions and advance bookings often provide additional savings opportunities.
19. What payment methods are accepted? The hotel accepts major credit cards and digital payment platforms common in China. Cash payments may also be accommodated at the front desk.
⭐ Reviews & Policies
20. How would you rate guest satisfaction at this hotel? Shenzhen Moshiyaju Hotel maintains an outstanding 9.5/10 guest rating from over 4,400 verified reviews. The property consistently receives praise for cleanliness, service quality, and value for money.